How can I get in touch with you about the project?
Simply message me via Kickstarter.
Last updated: May 05, 2020 01:20
Can I change my address later?
Yes, you’ll be able to come back here to change your address up until we begin shipping in June.
Last updated: May 05, 2020 01:21
How do i get my free Dr Mario design?
The 6 pair pledge level with the free Dr Mario design was extremely popular and unfortunately we ran out of the old Dr Mario design to give to everyone. So it was announced in the second update that a compromise has been made. Instead of having to take 1 pair each of the original designs, and one free old dr mario design in medium size - instead, you can now choose any 6 designs, in any quantity, including stretch goals. And we designed a new, limited edition Dr Mario design with new colors which is available at cost price. We sincerely apologise for any inconvenience, but hope the new reward is a good substitute. Thanks for your understanding.
Last updated: May 06, 2020 14:55
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.